Privacy
We treat all of our customers privacy with the highest degree of care and confidentiality.
Last Updated: May 2026
At Saint and Sofia, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, shop with us, create an account, subscribe to our communications or otherwise interact with our brand. By using our website or services, you acknowledge the practices described in this Privacy Policy.
Who We Are
Saint and Sofia is operated by SAINT + SOFIA LTD, a company registered in England and Wales.
Registered Office:
First Floor
222 Tower Bridge Road
London
SE1 2UP
United Kingdom
Throughout this Policy, references to "Saint and Sofia", "we", "our" or "us" refer to SAINT + SOFIA LTD and its affiliated businesses. For privacy-related enquiries, please contact:
Information We Collect
Depending on how you interact with us, we may collect the following information:
Information You Provide Directly
This may include:
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Name
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Email address
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Telephone number
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Billing address
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Delivery address
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Account details
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Order information
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Product reviews and feedback
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Customer service enquiries
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Marketing preferences
Payment Information
Payments are processed securely through authorised payment providers.
Saint and Sofia does not store complete payment card details on its systems.
Information Collected Automatically
When you visit our website, we may automatically collect information including:
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IP address
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Device type
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Browser information
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Website activity
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Pages viewed
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Products viewed
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Referral sources
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General location information
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Session information
This information helps us improve our website, services and customer experience.
How We Use Your Information
We use personal information to:
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Process and deliver orders
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Provide customer support
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Manage your account
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Process payments and refunds
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Communicate about purchases
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Improve our products and services
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Personalise your shopping experience
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Detect fraud and protect our business
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Comply with legal obligations
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Send marketing communications where permitted
We only process personal information where we have a lawful basis for doing so under applicable data protection laws.
Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may send you updates regarding:
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New collections
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Product launches
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Exclusive offers
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Events
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Editorial content
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Brand news
You can unsubscribe from marketing communications at any time by:
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Clicking the unsubscribe link within emails
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Updating your account preferences
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Contacting our Customer Care team
Opting out of marketing communications will not affect service-related communications relating to orders or your account.
Cookies & Tracking Technologies
We use cookies and similar technologies to help our website function, understand website performance and improve your shopping experience.
When you first visit our website, you will be presented with a cookie consent banner that allows you to:
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Accept all cookies
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Reject non-essential cookies
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Manage cookie preferences
You can update your cookie preferences at any time through our Cookie Settings tool.
For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
Sharing Information With Trusted Partners
We may share information with carefully selected third-party service providers who support the operation of our business.
These may include:
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Payment providers
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Delivery partners
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Customer service platforms
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Ecommerce technology providers
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Analytics providers
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Marketing and advertising platforms
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Fraud prevention services
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Website hosting providers
These providers may only use personal information for authorised business purposes and are required to protect your information appropriately.
We do not sell your personal information.
Advertising & Analytics
We may use advertising and analytics technologies provided by trusted partners such as Google, Meta, TikTok and other digital advertising platforms.
These technologies help us:
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Understand website performance
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Measure advertising effectiveness
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Improve customer experience
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Deliver more relevant advertising
Where required by law, these technologies are activated only with your consent.
You can manage these preferences through our cookie consent settings.
International Data Transfers
As an international business, some of our service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we implement appropriate safeguards to ensure information remains protected and processed in accordance with applicable data protection laws.
Data Retention
We retain personal information only for as long as necessary to:
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Fulfil the purposes described in this Policy
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
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Maintain business records
Retention periods vary depending on the nature of the information and the purpose for which it was collected.
Your Rights
Under UK data protection law, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of personal information
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Restrict certain processing activities
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Object to certain processing activities
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Withdraw consent where processing is based on consent
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Request transfer of your personal information
To exercise any of these rights, please contact:
We may request additional information to verify your identity before processing requests.
Security
We take the protection of personal information seriously.
We maintain appropriate technical, administrative and organisational measures designed to protect personal information against unauthorised access, misuse, loss, disclosure or alteration.
While no system can be guaranteed completely secure, we continuously review and improve our security practices.
Children's Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us and we will take appropriate action.
Contact Us
If you have any questions regarding this Privacy Policy or how we process your information, please contact:
Saint and Sofia
Email: care@saintandsofia.com
Customer Care:
First Floor
222 Tower Bridge Road
London
SE1 2UP
United Kingdom
Updates To This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or data protection practices. The latest version will always be published on this page and will take effect from the date shown above. We encourage you to review this page periodically to remain informed about how we protect your information.