SAINT + SOFIA LTD and SAINT + SOFIA are used interchangeably in this document. Please read the TOS carefully before using the Site or placing any orders on any of our websites. We recommend you should keep a copy of the TOS for future reference.
We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to the TOS, or any subsequent change to the TOS, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address: email@example.com. We may also change registration requirements from time to time.
The account password you provide should be kept secure, and you must notify SAINT + SOFIA immediately of any breach of security or unauthorized use of your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are accessing and using the Site on someone else's behalf, you represent that you have the authority to bind that person as a principal to all the TOS provided herein, and you agree to accept liability for harm caused by any wrongful use of the Site resulting from such access or use. We reserve the right to refuse service, terminate accounts, or remove or edit content, for any reason, in our sole discretion without prior notice.
ELIGIBILITY TO PURCHASE
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the SAINT + SOFIA terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to SAINT + SOFIA, whose applications are acceptable to SAINT + SOFIA and who have authorized SAINT + SOFIA to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. SAINT + SOFIA reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where SAINT + SOFIA feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
SAINT + SOFIA.com processes all payments through Shopify Payments, SagePay, Evalon, Paypal, Amazon Pay and other global payment services providers, and all credit card details are maintained on their respective system's servers. www.SAINT + SOFIA.com and SAINT + SOFIA do not maintain any credit card details being used by you on file. For more information on SagePay please refer to www.sagepay.com. For more information on Paypal, please refer to www.paypal.com. For more information on Evalon refer to www.evalon.com. For more information on Amazon pay please refer to www.amazonpay.com
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
SAINT + SOFIA offers products for sale that are in stock and available for dispatch from our distribution centers. Occasionally however, we may be waiting for shipments from our suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to us. SAINT + SOFIA will only take Advance Purchase orders for stock that has been scheduled for delivery by a supplier, and you will be notified of the estimated delivery date at the selection stage. Your rights regarding Advance Purchase are the same as those for any other purchase at SAINT + SOFIA. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
SAINT + SOFIA will store a record of your transactions for a minimum of two years.
Prices shown on the Site are in GBP, Euros, US Dollars, Australian Dollars (or other currencies from time to time) and are inclusive of Sales Tax (VAT in the UK) at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top right hand corner of the Site.
All prices and offers remain valid as advertised from time to time. The GBP, Euros or US Dollar price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
Product prices are set in GBP and translated in other currencies at the average weekly applicable exchange rate. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
If you are a customer whose credit/debit card is not denominated in GBP, USD or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Your card issuer may charge for foreign transactions, for which SAINT + SOFIA is not accountable. Before purchasing on SAINT + SOFIA.com please speak to your card issuer.
SALE PRICE ADJUSTMENT POLICY
SAINT + SOFIA does not offer a Sale Price Adjustment. Prices at the time of purchase are final, including but not limited to product prices, shipping charges and any applicable Sales tax.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Please note, we are not able to alter your order once you have received an email from us confirming it. The sale contract is therefore concluded in London, England and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Payment can be made by Visa, Visa Electron, Visa Debit, MasterCard, American Express, Maestro, Diners Club, JCB debit and major credit cards, and any other methods which may be advertised on the Site from time to time. Payment will be debited and cleared from your account upon your order being accepted by SAINT + SOFIA. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to SAINT + SOFIA, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Sagepay, a secure online payment gateway that encrypts your card details in a secure host environment.
To help ensure that your shopping experience is safe, simple, and secure, www.SAINT + SOFIA.com uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
SAINT + SOFIA Virtual Gift Cards ("Gift Cards") are sold subject to the following terms and conditions:
Gift Cards are valid from date of purchase and do not expire. If sold to a US address, they are valid under the law of the applicable state or territory in the United States.
Gift Cards can be redeemed against all products on the www.SAINT + SOFIA.com site.
Gift Cards are non transferable and may not be returned or redeemed for cash.
If your order total is less than the value of the Gift Card, the remaining balance will be credited to your account and will be redeemed against subsequent orders. You may check your Gift Card balance online via your My Account page.
If your order exceeds the value of the Gift Card, the remaining balance must be paid by credit or debit card, unless you have existing Store Credit on your account, in which case the Store Credit will be redeemed for the remaining balance of your order. If the remaining balance exceeds the value of your Store Credit as well, you must pay the remaining balance by credit or debit card.
If you return products you have purchased using a Gift Card, the remaining balance will be credited to your account as Store Credit and will be redeemed against subsequent orders. You may check your Store Credit balance online via your My Account page.
Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
SAINT + SOFIA is not liable for delivery of a Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
SAINT + SOFIA is not responsible if a Gift Card (or the password or other access code to such Gift Card) is lost, stolen, destroyed or used without permission.
SAINT + SOFIA reserves the right to cancel a Gift Card if we deem such action necessary.
Promotion codes cannot be applied to the purchase of Gift Cards with the exception of free shipping codes which can be applied to Printed Gift Cards orders.
Sales tax and shipping is applicable on any products purchased with a SAINT + SOFIA Gift Card.
INSURANCE AND DELIVERY
SAINT + SOFIA insures each purchase during the time it is in transit until it is delivered to your specified delivery address. Once goods have been recorded as delivered by SAINT + SOFIA’s logistics partner or carrier, the responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address if signed for delivery option has been selected) is evidence of delivery and fulfilment by SAINT + SOFIA, and transfer of responsibility in the same way.
Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods with the exception of Advance Purchase items, in which case you will be notified of the estimated delivery times are to be used as a guide only and commence from the date of dispatch. SAINT + SOFIA is not responsible for any delays caused by destination customs clearance processes.
The UK has a number of customs agreements with other countries.
It may take up to 28 days to deliver your order.
In the event of product(s) being returned to our warehouse as a result of us having been given the wrong shipping address and following an unsuccessful attempt to deliver, we reserve the right to charge for shipping subsequently each time we are asked to deliver the product to the right address. In such a case, we will let you know in writing. Customers who have not received their order in such a case and have given us the wrong address reserve the right for a full refund for the product if the order is cancelled by them, but not a shipping refund.
For any delivery disputes, including but not limited to a parcel being lost during transit, return to sender, and confirmation of delivery, we hold the right to investigate fully with our delivery partners before sending a replacement or issuing a refund. While we try our best to keep any delays to an absolute minimum, SAINT + SOFIA cannot be held accountable for any delivery delays as a result of dispute.
RETURNS AND EXCHANGES
Please note that timeframes for processing returns and refunds are estimates only, and not guaranteed, however we will process returns and refunds in accordance with any deadlines specified by law unless we are prevented from doing so by reasons beyond our reasonable control.
If after you have received your product(s) you are not completely happy with what you ordered and would like to return them, you may do so. If you live in the United Kingdom or the United States of America, you may return your unwanted items within 28 days of your order date. If you live anywhere else in the world, you may return your unwanted items within 28 days of the order date.
To return an unwanted item, which is not a sale item, you must visit our ‘Return an Item page’ and request your items.
Any returning items must be returned to us in an unused, unwashed, saleable condition with all original tags and packaging. Returns that are damaged or spoilt will not be accepted and your refund request will be refused. We will refund you the total paid for the returning item, excluding any delivery changes. You may choose to receive something in exchange, a refund to your original payment method, or in the form of store credit to use on SAINT + SOFIA.com.
Please note that you are required to meet the cost of returning any product(s) to SAINT + SOFIA. All returns should be addressed to the distribution center, as instructed via an Approved RMA request.
RETURNS, EXCHANGES AND REFUNDS
Items purchased at full price
Please let us know within 14 days of receipt if you’d like to return your item to us. You can then send your item back within 14 days for a refund, exchange or store credit.
Returning an item - who pays the shipping costs.
If you are returning an item for refund due to it being unwanted, the shipping costs for the item to reach our warehouse will be borne by you. It is your responsibility to ensure the item gets to us in a sellable condition and we would recommend sending it back via a trackable method with proof of delivery. If you are exchanging the item into something else or opting for store credit we will provide you with a prepaid label. For an exchange the shipping cost to ship a new item to you will be covered by us.
Items shipped to you in error
If you are returning to us items which have been shipped to you in error, we would gladly cover the shipping cost of those back to our warehouse and the shipping cost of the correct item to you.
When can I expect to receive an eligible refund?
You should expect to receive your refund within 7 days of your item being received in our warehouse. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
All refunds for returned items will be processed within 7 days of receipt and approval by our warehouse. All refunds requested via the Customer Care team (firstname.lastname@example.org) will be processed within 7 days of being approved. You will receive a confirmation email once approved. If for any reason we are unable to issue your refund, we will contact you within the 7 days. Please note that most banks do take time to process the funds back into your account, and any delays due to bank processing will not be accountable to SAINT + SOFIA.
CANCELLING YOUR ORDER
You have the right to cancel your order with us, provided you give us written notice within 7 working days of receipt. Notice of contract cancellation must be given in writing to: email@example.com.
For orders cancelled you will need to return the entire order to us by secure means to ensure it reaches us in saleable condition, at your own cost. The return address will be provided once your RMA is approved. Once your package has been received, we will issue you with a full refund excluding shipping cost to the original form of payment and you will be notified via email when the refund transaction has taken place. If paid by a debit or credit card, please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your debit/credit card's next monthly billing cycle.
All items must be returned unused and in their original condition, from the original delivery country.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 calendar days of us receiving your cancellation notice and the goods in acceptable condition.
Please note you may only use your right to cancel the order if you give us formal written notice of cancellation within 7 working days of receiving the order by email as described above, i.e. before requesting your Return Merchandise Authorization (RMA) through your SAINT + SOFIA account.
Store credit is only issued pursuant to our terms above and in relation to returns of eligible, resealable goods as per above. Any store credit issued is only valid for 12 months after the date on which the store credit was issued. After this date the value of your store credit expires.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within one month of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining store credit, please be aware that we can only replace it for the same product in the same size, subject to availability.
We have made every effort to display as accurately as possible the colors of our products that appear on www.SAINT + SOFIA.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
Intellectual property rights
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including SAINT + SOFIA Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by SAINT + SOFIA and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. SAINT + SOFIA tries to ensure that the information on this site is accurate and complete. SAINT + SOFIA does not promise that www.SAINT + SOFIA.com's content is accurate or error-free. SAINT + SOFIA does not promise that the functional aspects of the Site or SAINT + SOFIA's content will be error free or that this Site, www.saintandsofia.com's content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
Opinions expressed on SAINT + SOFIA videos are the personal opinions of the authors and do not reflect the views of SAINT + SOFIA. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to SAINT + SOFIA a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hrs to be displayed but SAINT + SOFIA does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please email firstname.lastname@example.org.
SAINT + SOFIA reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.
The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of SAINT + SOFIA and we accept no responsibility for any such views expressed in any media.
NO COMMERCIAL USE
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
Use of product
You agree to make proper enquiries about how to use the product. We endeavor to advise on the product use, but this information is not complete. If you have any questions on the proper use of the product, please send an email to help@SAINT + SOFIA.com.
Some products may not be used by men, and some are not advised to be used by women. Please ensure you are aware whether the products suit you. For more information, please write to help@SAINT + SOFIA.com or if you have a medical question, please consult your doctor.
THIRD PARTY SITES
We may include hyperlinks on this Site to other websites or resources operated by parties other than SAINT + SOFIA, including advertisers. SAINT + SOFIA has not reviewed all of the sites linked to its Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
You have certain rights under the law. In England these include:
That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site.
Certain remedies if a product is defective; and
A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.
Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.
All items are dispatched by DPD, DHL, and other global logistics companies on behalf of SAINT + SOFIA. Please note that while we aim to dispatch within 24 hours of receiving your order, please allow 28 days for it to arrive.
We reserve the right not to dispatch to multiple addresses in one order.
Please note that SAINT + SOFIA reserves the right to charge shipping cost (and VAT) on any order made on our Site.
From time to time, SAINT + SOFIA may choose to promote, alter and cancel shipping costs. The price of shipping at the point of Order completion is final, and is not subject to price adjustment.
SAINT + SOFIA may offer free shipping on orders containing a certain minimum number of products or value. This offer will be valid on orders not containing a discount code or other promotion.
Any sample size products will not be eligible for free shipping unless expressly mentioned in a particular offer by SAINT + SOFIA.
UK next day orders should be placed before 1pm.
Please note that Next Day service is offered during weekdays only.
UK standard service orders get delivered within 3-5 days.
US standard service orders get delivered within 5-10 days.
Worldwide orders get delivered within 7-14 days. Please consult your specific country on the checkout page for exact shipping times.
HOURS OF OPERATION
Please kindly note that our customer service is open during UK working hours only. Monday - Friday 9-5pm.
LIMITS ON OUR LIABILITY
Nothing in the TOS is intended to affect your rights under the law (see "Your Rights" above).
If SAINT + SOFIA breaches the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and SAINT + SOFIA at the time of you placing your order, and SAINT + SOFIA dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.
We make no representations or warranties of any kind, whether express or implied, with respect to this Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Site or any other Site linked to it.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, consequential or special damages, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.
This Site provides general information on a wide range of health topics, but does not contain all the relevant information about health and medical conditions. The information on this Site is not a substitute for professional care by a qualified practitioner and should not be construed as personal medical advice or instruction. No action should be taken based solely on the contents of this Site. If you are concerned about the use of the product you buy on this Site or have any other concerns or questions about your health, you should always consult an appropriate healthcare professional. You should consult your doctor prior to embarking on a vigorous exercise plan, or if you have any serious medical condition, such as back pain, high blood pressure or heart disease, or if you are pregnant. Whilst we do everything we can to bring you trustworthy and reliable information, we cannot give an absolute guarantee that every piece of information on our Site is true, accurate or up to date at all times.
If you are using a medicine, remedy or other supplement, you should always ensure it is safe to start using a SAINT + SOFIA product alongside this.
The information on our Site is not designed for use by healthcare professionals. The naming of any organization, product, or complementary therapy or practitioner on this Site does not imply endorsement by us. The information provided on this Site is believed to be accurate and sound, based on the best judgment available to the authors, but readers who fail to consult appropriate health authorities assume the risk of any injuries.
All statements about the results that our product has shown on the Site are personal opinions of either staff and shareholders of SAINT + SOFIA Ltd, independent bloggers or customers of the Site. They are not intended to diagnose, cure, prevent or treat any diseases.
All testimonies pertain to certain individuals who have used the product. Any statements of results may not be guaranteed by the Shareholders, Directors, staff and the company. Any advice that the Site gives from time to time does not guarantee the results which some people have shown.
At our request, you agree to compensate us fully, defend us, and hold us SAINT + SOFIA harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and SAINT + SOFIA as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of SAINT + SOFIA, and we shall not be liable for any representation, act, or omission on your part.
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant laws of England and Wales. Courts of England and Wales will have exclusive jurisdiction in case of a dispute.
In the event that any provision of these TOS shall be unenforceable or invalid under any applicable law or be so held by any applicable court decision, such unenforceability or invalidity shall not render these TOS unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision.
When you use this Site, you are automatically agreeing that both your access to the Site and your use of it are:
Subject to the TOS in this legal notice, which may change at any time without notice.
Subject to all applicable laws. Undertaken at your own risk. Please refer to this page frequently to review our current TOS.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
SAINT + SOFIA collects personal information ("Personal Information") in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by SAINT + SOFIA. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfill your order.
Credit/ debit card details will be saved and processed by SagePay or Evalon, global online transactions providers, or Paypal. SAINT + SOFIA does not receive your credit card number. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
WHAT ABOUT COOKIES?
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
SAINT + SOFIA may use your Personal Information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within the SAINT + SOFIA group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may provide access to Personal Information when legally required to do so to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit our legal liability and protect our rights or to protect the rights, property, or safety of visitors of this Website or the public.
We may also use your Personal Information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). SAINT + SOFIA may disclose your personal information to third parties whom SAINT + SOFIA instructs to provide services on SAINT + SOFIA’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about SAINT + SOFIA’s products and services. We do not sell your details to third party marketing companies unless authorized by you at the purchase point.
We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services.
Finally, we may use your Personal Information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
MARKETING OPT-IN AND OPT-OUT PROVISION
When you place an order on SAINT + SOFIA.com, you will be automatically opted into our regular update service which will send you:
(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about SAINT + SOFIA, our subsidiaries or selected business partners.
(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about SAINT + SOFIA, our subsidiaries or selected business partners.
We do not sell or otherwise pass your details to third parties for marketing purposes unless authorized by you at purchase point.
At all times, we will offer you the opportunity to unsubscribe out of any service or update. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out. Simply follow the instructions in the email. You can also change your email preferences or opt out of all emails by logging into Your Account. Alternatively, to opt out of direct email promotions and updates, please contact a SAINT + SOFIA customer care representative at help@SAINT + SOFIA.com.
HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION SAINT + SOFIA MAINTAINS
If for any reason you are concerned that the Personal Information held by SAINT + SOFIA is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at email@example.com and we will amend your personal details.
DIRECT MARKETING & COMMUNICATION
You can opt to share your information for direct marketing purposes on our websites. You can do this when creating an account, guest and account checkout, newsletter request and catalogue request. You can select to receive email newsletters and catalogues or to be signed up to 3rd party marketing. It’s always your choice whether you share your details with us for these purposes.
MARKETING BY US, ZAGGORA GLOBAL LTD
We want to bring you news of our latest collections and provide you with offers and promotions we think you’ll want to hear about. This will usually be in the form of email newsletters and catalogue marketing.
MARKETING BY OTHER COMPANIES
If you agree, we shall pass on your information to data processors and trusted retailers so that they may offer you their products and services. We share your personal data with Experian (http://www.experian.co.uk/marketing-services/consumer-information-portal/) and Conexance (i-Behaviour https://www.i-behavior.com/about-us/news/), who process name, address, mailing preferences and purchase history. We also work with the following data processes.
We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission.
Epsilon Abacus communications are designed to tell you about the benefits we can offer so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.
We may also work with different data processor companies (“data processors”) in order to maximise website user engagement. We may share data with data processors about you and how you use our website, including any information that you provide to us. This information is then used for the purposes of providing you with marketing which is more relevant to you and your interests.
We may use a mailing house (“mailing house”) to assist us with postal marketing. The mailing house would manage a co-operative which is made up of brands which engage in postal marketing. These brands share with the mailing house information about individuals, including you, who receive their postal marketing. This information is pooled and analysed by the mailing house so that mailing house can better understand your interests and consumer habits. The result is that your data will be shared with other brands which mailing house thinks you may want to hear from (unless you have opted-out), so that you receive postal marketing which is tailored to you. The types of brand that you are likely to hear from maybe in the retail industry or maybe in other industries, including but not limited to the financial services, charity, or utility industries, but in each case, the data will only be shared for postal marketing purposes.
We may also share data (name & address only) directly with other trusted retailers we think we you will love. If data is shared it is done so on a one time only basis and the company or organisation are not entitled to store your data for further use unless you engage with them.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
If you require more information please go to the Contact Us section of the web site and send an email to the relevant SAINT + SOFIA department.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
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Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.