Privacy
UK PRIVACY POLICY
We treat all of our customers privacy with the highest degree of care and confidentiality.
SAINT + SOFIA Ltd, registered in England and Wales Company No. 12265638 with registered office at First Floor, 222 Tower Bridge Road, London, England, SE1 2UP operates the brand ‘SAINT + SOFIA’ and its subsidiary companies and related entities respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by Geotrust.
If you are under 16, we require that you inform a parent or guardian about SAINT + SOFIA LTD’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with SAINT + SOFIA.
The following information is provided by SAINT + SOFIA to enable our online visitors to be fully informed of our Privacy Policies. By visiting saintandsofia.com and related websites operated by SAINT + SOFIA LTD, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.
This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and SAINT + SOFIA is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
SAINT + SOFIA collects personal information ("Personal Information") in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by SAINT + SOFIA. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfill your order.
Credit/ debit card details will be saved and processed by ShopifyPay, or Paypal. SAINT + SOFIA does not receive your credit card number. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
WHAT ABOUT COOKIES?
A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.
Privacy policy: https://rakutenadvertising.com/legal-notices/services-privacy-policy/ Opt-out: https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
SAINT + SOFIA may use your Personal Information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within the SAINT + SOFIA group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may provide access to Personal Information when legally required to do so to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit our legal liability and protect our rights or to protect the rights, property, or safety of visitors of this Website or the public. SAINT + SOFIA does not store any of your financial information.
We may also use your Personal Information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). SAINT + SOFIA may disclose your personal information to third parties whom SAINT + SOFIA instructs to provide services on SAINT + SOFIA’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about SAINT + SOFIA’s products and services. We do not sell your details to third party marketing companies, unless authorized by you at purchase point.
We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services.
Finally, we may use your Personal Information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
From time to time SAINT + SOFIA may employ third party business partners to collect Personal Information on SAINT + SOFIA's behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by SAINT + SOFIA to comply fully with the SAINT + SOFIA Privacy Policy.
MARKETING OPT-IN AND OPT-OUT PROVISION
When you place an order on SAINT + SOFIA.com, you will be automatically opted in to our regular update service which will send you:
(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about SAINT + SOFIA, our subsidiaries or selected business partners.
(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about SAINT + SOFIA, our subsidiaries or selected business partners.
We do not sell or otherwise pass your details to third parties for marketing purposes unless authorized by you at purchase point.
At all times, we will offer you the opportunity to unsubscribe out of any service or update. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out. Simply follow the instructions in the email. You can also change your email preferences or opt out of all emails by logging into Your Account. Alternatively, to opt out of direct email promotions and updates, please contact a SAINT + SOFIA customer care representative at care@saintandsofia.com
DIRECT MARKETING & COMMUNICATION
You can opt to share your information for direct marketing purposes on our websites. You can do this when creating an account, guest and account checkout, newsletter request and catalogue request. You can select to receive email newsletters and catalogues or to be signed up to 3rd party marketing. It’s always your choice whether you share your details with us for these purposes.
MARKETING BY US, SAINT + SOFIA LTD
We want to bring you news of our latest collections and provide you with offers and promotions we think you’ll want to hear about. This will usually be in the form of email newsletters and catalogue marketing.
MARKETING BY OTHER COMPANIES
From time to time, if we have your agreement, we may share your details with other trusted partners whose products and services we believe would be of interest to you.
We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers and charities, that are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors and travel categories. Retailers share information about their customers and what they buy. Epsilon Abacus processes this information as a processor on behalf of the retailers to help them understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending individuals suitable offers that should be of interest to them, based on what they like to buy. You can learn more about how Epsilon Abacus processes your personal information in their Privacy Policy, which is available here: https://abacus.epsilon.com/
Epsilon Abacus communications are designed to tell you about the benefits we can offer so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.
Your personal data is shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which Saint and Sofia are members. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, the service allows Saint and Sofia to better understand our customers and to communicate with you more effectively. Please note, your personal information is not shared with any of the other members of the co-operative, and only aggregated data on the number and value of purchases is provided to members e.g. we will receive a report which states how many customers who have bought from us in the last 0-12mths, and who have also bought from other members of the co-operative in the last 0-12mths, or the last 24mths, last 36mths etc. To understand more please click through to Experian’s website to understand more about their marketing services.
We may also work with different data processor companies (“data processors”) in order to maximise website user engagement. We may share data with data processors about you and how you use our website, including any information that you provide to us. This information is then used for the purposes of providing you with marketing which is more relevant to you and your interests.
We may use a mailing house (“mailing house”) to assist us with postal marketing. The mailing house would manage a co-operative which is made up of brands which engage in postal marketing. These brands share with the mailing house information about individuals, including you, who receive their postal marketing. This information is pooled and analysed by the mailing house so that mailing house can better understand your interests and consumer habits. The result is that your data will be shared with other brands which mailing house thinks you may want to hear from (unless you have opted-out), so that you receive postal marketing which is tailored to you. The types of brand that you are likely to hear from maybe in the retail industry or maybe in other industries, including but not limited to the financial services, charity, or utility industries, but in each case, the data will only be shared for postal marketing purposes.
We may also share data (name & address only) directly with other trusted retailers we think we you will love. If data is shared it is done so on a one time only basis and the company or organization are not entitled to store your data for further use unless you engage with them.
HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION SAINT + SOFIA MAINTAINS
If for any reason you are concerned that the Personal Information held by SAINT + SOFIA is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at care@saintandsofia.com and we will amend your personal details.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
If you require further information about our Privacy Policy, please go to the help section of the Website where frequently asked questions (FAQ's) are answered.
If you require more information please go to the Contact Us section of the web site and send an email to care@saintandsofia.com
CONTACT
Please contact us at care@saintandsofia.com
CALIFORNIA PROVISIONS
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties for direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses.
UPDATED
Last updated 1/1/2020