Delivery & Returns Info
- Free Delivery over £50
- Standard Delivery £3.95
- Next Day Delivery £5.95
- Delivery tracking for every item
- All orders dispatched from Kent, UK
- 28 Day Refund Guarantee
- Email us email@example.com
- Call us 0203 929 3896
- Visit our Help Centre
Free Replacement & Returns Information
- Free Exchanges for better size or style
- Easy, paperless returns and exchanges
Deliveries to N.Ireland, Scottish Highlands, Jersey, Guernsey and Isle of Man are made via Royal Mail 24 Hour service. Please order before 1pm Monday to Friday for Next Day Delivery. Orders made after Friday 4pm, will be processed on the following Monday. Next Day Delivery is Monday to Friday. Orders dispatched Friday, will be delivered Monday.
We dispatch all orders from our own-operated fulfilment centre in Dartford, Kent, just outside of London.
- Order received & prepared for dispatch
- Order Fulfilled & dispatched from Dartford, Kent
- Shipping and Tracking number emailed to you
- Contactless delivery 1-3 days.
How long will delivery take?
Within the UK, we dispatch all orders with Royal Mail or DPD. Deliveries occur Monday to Saturday with Royal Mail, Monday to Friday with DPD.
How will I know my order has been sent?
We'll send you an email with the tracking number and shipping confirmation. You can track your order via web tracking.
Returning an Item
Please let us know within 14 days if you'd like to return your item. You then have another 14 days to return the item back to us.
How do I return an item?
We offer returns labels via DPD return to shop. Labels are free when choosing exchange or store credit. For returns for refund we deduct the label cost of £4.95 from the refund.
Saint and Sofia passionately believes in delivering value to customers with fairer prices. When returning an item, we'll happily send you an exchange or store credit for free, as well as offering an extra £25 to spend on your next order.
Please visit the Return an Item page to return an item.Please notify us that you would like to return an item for a refund within 14 days of receipt. All returned items must be in a sellable condition (see below).
Items eligible for refunds or exchanges
You can easily Return an item using this page here.
All returns items need to be in a sellable condition. This means being new, unused and in original packaging. We're not able to refund any returned items where the original product packaging is not included or is damaged. We can only refund the amount paid. Sadly we are not able to refund any charges to ship the items back to us or the original shipping to you if you paid for this separately. If an item is received as "Defective" or "Customer Damaged", sadly we will not be able to offer a refund or store credit. Items would be classified as 'Customer Damaged' if they have been used, contain traces of chemicals or substances or traces of pet hair. Items ordered on sale are 'final sale' and cannot be returned. If any items are received as damaged or customer damaged, the items will be disposed of. Please let us know within 14 days of receiving your order if you’d like to return it.
Items shipped to you in error
If you are returning items to us which have been shipped to you in error, we'll gladly cover the shipping cost of those. This really doesn't happen very often, but when it does, we make it right quickly.
When can I expect to receive an eligible refund?
You should expect to receive your refund within 14 working days of your item being processed in our warehouse. Please allow up to 2 days for items received in the warehouse to be processed and the return to be approved. From the day when your refund is processed, your bank may take up to 3 working days to credit the funds into your account.